Privacy policy

Payment Policy:

Extra bed is available @ USD 15/ per night
All rates are inclusive of 10% tax & 5% service charges.

Check-in/out Policy:

Check in: from 14:00;
Check out: no later than 12:00;
Early check-in & late check-out: pay extra fee and subject to room availability.

Late check-out policy:

Late check-out is subject to room availability
12:00 to 18:00 check-out: 50% room rate surcharge
After 18:00 check-out: 100% room rate surcharge

Early arrivals and late departures:

If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.

Guarantee:

A valid credit card will be required upon booking;
For credit card reservations, the same card(s) must be presented upon check in at the respective hotels.

Cancellation policy:

Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
If cancellation/amendment is made within 72 hours, including reservations made within that time, 1st night’s room rate and tax will be charged. In case of no-show, 100% room rate and tax will be charged.

Children Policy:

Child under 5-year old: free of charge.
Child from 5-year old or extra Adult: surcharge $15/person/room/night.
Lavender Central Hotel & Spa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Pets are not allowed.

What we collect:

We may collect the following information:
Credit Card details
Name and job title
Contact information including email address
Other information relevant to customer surveys and/or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information:

We will not distribute your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please email us at lavendercentralhoel@gmail.com as soon as possible. We will promptly correct any information found to be incorrect.

Lavender Central Hotel & Spa

Hotel Management